Sky Accessibility

Disability Service

At Sky we have been listening to disabled people to see how we can improve our customer services to ensure that Sky is both easy to use and offers the right service. Please use the TV listings within our TV guide.

At present deaf and hard of hearing people can access over 45,000 hours a year of Sky programmes which have been subtitled, including:

Sky News with 20 hours a day of subtitling. We also subtitle our 24-hour Sky Sports News channel

Major sports events across three of our Sky Sports channels, some of which include Premier League Football, golf, cricket and rugby

Sky One, with over 12 hours a day programming

All Sky Box Office movies, along with many of our movies on Sky Movies and Sky Cinema

The Sky Travel channel is also subtitled

Blind and visually-impaired customers can currently access over 3,000 hours of programmes which carry Narrative (audio description). Narrative is available on Sky One, three of our Sky Sports channels and on Sky Movies.

To obtain Narrative and/or Subtitles free of charge all you have to do is:

Select 'Services' on your remote

Select no 4 - System Setup

Select no 3 - Languages & Subtitles

Then for Narrative set Favourite Language / Audio to 'Narrative'

For Subtitles select your arrow key to 'On'

Arrow key down and 'Save New Settings'

Once you have saved new settings you can press the 'Sky' button to return you to your programme.